At SanitaryPro Shop, we’re committed to providing premium bathroom fixtures with exceptional global delivery service. Whether you’re a homeowner, contractor, or designer, this FAQ will help answer your questions about our products and services.

Product Questions

What quality standards do your products meet?
All our products meet rigorous North American quality benchmarks. This includes WaterSense certified eco-fixtures that perform to strict conservation standards, durable vitreous china and solid oak constructions, and innovative features that arrive in perfect working condition.
Do you offer products for commercial projects?
Absolutely! Many contractors and commercial clients trust us for projects ranging from single bathroom renovations to entire boutique hotels. We offer commercial-grade packaging and consolidated shipments for multiple items.
Where are your products manufactured?
We source premium bathroom fixtures from trusted manufacturers worldwide, with all products meeting North American quality standards regardless of origin.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping options:
🚚 Express Standard Shipping ($12.95): Delivered via DHL/FedEx in 10-15 business days after 1-2 day processing.
📦 Free Economy Shipping: Available for orders $50+, delivered via EMS in 15-25 business days.
Do you ship to my country?
We ship globally, excluding select Asian and remote regions. Our streamlined delivery reaches homeowners in Toronto, contractors in London, and designers in Sydney alike.
How can I track my order?
All shipments include transparent tracking with real-time updates from warehouse to installation site. You’ll receive tracking information once your order ships.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unused and in original packaging. Simply contact [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective product.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions.
Do you offer trade discounts?
Yes, we offer special pricing for contractors and commercial clients. Please contact our support team for details.

Customer Support

How can I contact customer service?
Our US-based support team is available via email at [email protected]. We’re happy to assist with any questions about your order, from single wall-mounted urinals to complete bathroom suites.
What are your business hours?
Our support team operates Monday-Friday, 9am-5pm EST.

Still have questions? Explore our globally shippable deals today or contact our team for personalized assistance with your bathroom renovation needs!