Privacy Policy

At SanitaryPro Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prosanitshop.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our PCI DSS compliant system)
• Commercial Client Information: Business name, tax identification numbers, purchase history, and account details for contractors and designers
• Transaction Data: Purchase details, order history, payment method (credit/debit cards, PayPal), currency conversion records
• Technical Data: IP address, browser type, device information, operating system, and website usage data
• Communication Data: Correspondence with our support team, product inquiries, and feedback

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders for bathroom fixtures and related products
• To provide commercial payment solutions including split payments and delayed payment options
• To offer customer support and respond to inquiries (including international shipping questions)
• To improve our website, products, and services for homeowners, contractors, and designers
• To prevent fraud and enhance security through our 24/7 monitoring systems
• To comply with legal obligations and enforce our terms of service
• To send transactional communications (order confirmations, shipping updates)
• With consent, to send marketing communications about new products and promotions

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in payment processing (Visa, MasterCard, JCB, PayPal), shipping, fraud prevention, and website operations, all bound by confidentiality agreements
• Commercial Partners: For contractor and designer clients, we may share necessary order details with specified end clients as part of our invoicing service
• Legal Compliance: When required by law or to respond to valid legal processes
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards like Standard Contractual Clauses.

5. Data Security

We implement enterprise-grade security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• PCI DSS compliant payment processing
• Tokenization to ensure payment details are never stored on our servers
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain accurate financial and business records (typically 7 years for commercial clients)
• Comply with legal obligations

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Restriction: Limit how we use your information
• Objection: Object to certain processing activities
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality and secure transactions
• Analyze site usage to improve performance and user experience
• Remember preferences for returning commercial clients
• Deliver relevant content based on browsing behavior (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.