At SanitaryPro Shop, we’re committed to providing high-quality bathroom fixtures with reliable shipping and a hassle-free returns process. Please review our policies below to ensure a smooth shopping experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Available for all orders
Free Shipping
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available for orders over $50
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We want you to be completely satisfied with your SanitaryPro Shop purchase. If you’re not happy with your order, we offer a straightforward returns process for most items.
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
- Item must be in original condition – unused, uninstalled, and in original packaging
- Return must be initiated within 15 days of receiving your order
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items
Due to hygiene and safety reasons, the following products cannot be returned or exchanged:
- Toilets and Bidets (once removed from packaging)
- Custom or special order vanities
- Any products with visible signs of use or installation
Return & Exchange Process
Step 1: Initiate Your Return/Exchange
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear SanitaryPro Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name] Reason for return/exchange: [Please specify] Preferred resolution: [Refund/Exchange for (specify product)] I confirm that the product is in its original condition and packaging.
Best regards,
[Your Full Name] [Your Contact Information]
Step 2: Receive Return Authorization
Within 2 business days, our team will email you:
- Return authorization number
- Shipping instructions (including return address)
- Any special packaging requirements
Step 3: Ship Your Return
Package the item securely in its original packaging with all accessories/manuals. Affix the provided return label (if applicable) and ship to the provided address.
Note: For exchanges, please wait for confirmation before shipping your return.
Step 4: Processing Your Request
Once we receive and inspect your return (typically within 5 business days of receipt):
- For refunds: We will process your refund to the original payment method
- For exchanges: We will ship your replacement item
Refund Information
Refunds will be issued to your original payment method within:
- 3-5 business days for credit/debit cards (Visa, MasterCard, JCB)
- 24-48 hours for PayPal payments
Note: Original shipping fees are non-refundable, except in cases of our error or defective products.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- Our error (wrong item shipped)
- Defective or damaged product
For international returns, customs fees and duties are the responsibility of the customer.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected] with photos of the damage
- Do not install or use the product
- We will arrange for a replacement or refund at no additional cost to you
Contact Us
Our customer service team is happy to assist with any questions about shipping, returns or exchanges.
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM (PST)
Company Address: 91 Chicago Avenue, Fresno, US 93721