Welcome to SanitaryPro Shop! These Terms and Conditions govern your use of our website prosanitshop.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide except certain Asian countries and remote regions. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on SanitaryPro Shop, including text, images, logos, and product designs, is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality bathroom fixtures including:

  • Bathroom sinks
  • Laundry fixtures
  • Toilets and bidets
  • Vanities

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Product dimensions and specifications are provided for guidance only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel orders that appear fraudulent.

3.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors, even after order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping via EMS (15-25 business days after shipment) for orders over $50

Delivery times are estimates and may vary due to customs processing. We are not responsible for delays caused by carriers or customs.

4.2 International Orders

Customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original condition (unused, uninstalled)
  • In original packaging with all accessories
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Toilets and bidets once removed from packaging
  • Custom or special order vanities
  • Products showing signs of use or installation

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order details
  2. Wait for return authorization and instructions
  3. Ship the item to the provided address

Customers are responsible for return shipping costs unless the return is due to our error or defective products.

5.4 Refunds

Refunds are processed to the original payment method within:

  • 3-5 business days for credit/debit cards
  • 24-48 hours for PayPal

Original shipping fees are non-refundable except in cases of our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide accurate, current, and complete information during ordering and registration.

6.2 Product Use

You are responsible for:

  • Proper installation by qualified professionals
  • Following all manufacturer guidelines
  • Checking product suitability for your needs

6.3 Compliance with Laws

You agree to comply with all local laws regarding product use, installation, and disposal.

7. Limitations of Liability

SanitaryPro Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper installation or use
  • Events beyond our reasonable control (natural disasters, etc.)

Our maximum liability for any claim related to our products or services is limited to the purchase price paid.

8. Privacy and Data Protection

We collect and use personal information in accordance with our Privacy Policy, which is incorporated into these Terms.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, USA.

11. Contact Information

For questions about these Terms, please contact us at:

SanitaryPro Shop
91 Chicago Avenue, Fresno, US 93721
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM (PST)